Shopfactory santu secured shopping

Privacy & FAQ

Please be assured we take financial details of our customers very serious, and never hold or store any financial details at any time.

If you ever have any questions or concerns about ordering on-line from:
Giardino B.V. - Retail (The Dutch illy art collection site), please contact our customer service team on 0031 (0) 36 53 404 70 or by E-mail, and we would be happy to help or provide an alternate means of ordering.

  • When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information.
  • We may record which products you are interested in and which products you purchase.
  • We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
  • This information is used to process orders and to provide a more personal shopping experience.
  • We do not hold or store any customer’s financial details in relation to their credit and debit cards with regard to the transaction.
  • Any orders placed by telephone, the financial details (credit/debit card details) are destroyed as soon as the transaction is completed.

At Giardino B.V. - Retail (The Dutch illy art collection site), we respect and protect the privacy of our customers; we do not rent, share or deliver any customer details / information to any other organization, company or other people.

Our on-line orders are processed through to ensure security. When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Our orders are reviewed manually before processing. For your security protection, you may be contacted to verify your order and to ensure the accuracy of the information you have submitted through our on-line order system. During the order process you can choose to sign up for our newsletter. We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information (newsletter), please send us an email. Any person who wants to buy from our web shop is expected to know these rules and agrees to it.